Frequently Asked Questions
Is VMERSION COVID-conscious?
Yes, we strive to offer our customers as safe of an environment as possible. All of our equipment is individually sanitized between groups. With just under 5,000 square feet of space featuring 15 individual wireless VR booths and ample distance around our VR simulators, social distancing is easily attainable. Please inquire how your group can have a semi-private or fully private booking at VMERSION.
Additionally to further protect you – all of our staff are fully vaccinated and wear masks during your experiences to keep you and everyone else safe.
What is the best way to get in contact with you?
Our booking manager checks our emails frequently. The quickest way to get a response is to send us an email to email@example.com. You may also call us at 825-509-7960 during business hours.
Where are you located?
Our address is 1221 -73rd Avenue SE. We are located on the far north end of the Deerfoot Meadows shopping complex – on the north east corner of the major intersection of Heritage Drive and 11th Street SE (across from Superstore). The entrance is on the southwest corner of the building under the ‘REJUUV’ sign. We are up the stairs on the second floor.
Is there an age requirement?
It is strongly recommended that players be 10 years of age or older. Due to their lower height and weight, younger children are not able to use a lot of our specialized VR equipment and use the controls properly. Please contact us if you have any questions about our age requirements.
Do you accept bookings outside of your normal hours of operation?
Yes, depending on staff availability and the size of your party. Please submit a booking request with your preferred date and our staff will get back to you.
Do you accept walk-ins?
Yes, we accept walk-ins depending on availability. We highly recommend booking in advance, which ensures that we have the space and staffing levels to accommodate you and/or group and that you will have booths together. We also recommend booking in advance, that way we can inform you of any private events we have booked on your preferred date of visit.
How do birthday parties work at Vmerison?
We offer two birthday party rates. Our standard birthday party package includes 90 minutes of blended game play and 30 minutes in our private lounge area. The cost is $35+GST per player. Players will have access to all of our VR technologies during their 90-minute experience. This includes 60 minutes in our wireless VR booths, then 30 minutes to try our full-motion dual car racing simulators and flight simulator, as well as the Icaros Plank (wingsuit) and motorcycle simulators..
Guests will complete their game play and then are able to use the lounge area for 30 minutes free of charge. The lounge area is ideal for your group to gather, open presents, eat, drink and relax. The length of birthday booking is 2 hours total including lounge time. No outside food or beverages are permitted with the exception of water and/or birthday desserts.
We also offer an extended 2 hour blended game play birthday party package -the cost is $45+GST per player. The length of the booking is 2 hours and 30 minutes including lounge time.
What is the blended bubble?
The blended bubble includes game play on all of the VR technologies we have available at Vmersion. Over the course of the 90 minute experience (or 2 hours depending on your booking), players will be able to try out our wireless VR headsets, full-motion dual car racing simulators and flight simulator, Icaros Plank (wingsuit) and motorcycle simulators. This option is great for first time customers and groups who are interested in trying out everything that Vmersion has to offer.
I’ve never played VR before
That’s okay! A lot of our customers are new to the VR world. We have game hosts/hostesses available to help you every step of the way. Upon arrival we will show you how to operate the VR controllers and headset before you step into your own private booth. Our staff will be there to help you get into the games, and are available to answer any questions or provide assistance if needed. We can customize the VR experience for everyone in your party/group by recommending games based on the interests and preferences of each individual.
What if I don’t like a VR game I’m playing?
There’s no need to play only one VR game during your visit! If you aren’t liking the game you’re playing, we will simply move onto another! During a one hour session in the headsets, customers will cycle through 5-8 of our most popular games. This way you get a wide variety of experiences to find your new favourite VR game. You can find our games list here.
Do you offer private events?
Yes, we have private and semi private events available for booking. Depending on the size of your group and availability, you may book Vmersion privately for an event (or a semi-private event in our back VR booths and lounge area). Please inquire about how you have a fully private function if you have a group or party of 8 people or more.
Do you require deposits for booked events?
We currently do not require deposits for events. We take payment once your event is completed in order to accurately charge for number of players, additional game time and food and/or beverages ordered during your visit.
Can we bring in outside food and drinks?
Besides water, we ask customers do not bring any outside food or beverages into Vmersion. We are fully licensed and have a variety of pizzas and pub style appetizers to choose from. For birthday parties, you may bring in a birthday cake or dessert for after game play.
Do I need to pre-order food for my party?
Pre-ordering food is not necessary. You can preorder if you prefer, but we are happy to take your order upon arriving at Vmersion. It is important to communicate if there is a specific timing of when you would like your food to be ready. As a general rule, we will have your food order ready as your game play is ending.
What is Haptic VR?
We have a haptics gaming suit from Japan. The haptics vest and gloves allow the user to feel subtle impacts on your torso and fists when playing specialized VR games. Currently, the only game we offer that is compatible with the haptics experience is ‘Thrill Of The Fight’, which is a boxing game. The haptics experience must be booked at least 24 hours in advance.